Case Study: Voicemail and Application Support for a Construction Company
January 26, 2026
Challenge: VoIP communication failures and software update needs disrupted remote and mobile operations for key staff.
CTI Response in Hockley struggled with voicemail notifications not arriving by email, call forwarding interruptions, and difficulties accessing voicemails in the ReachUC app. The company also needed a Bluebeam Revu software update, but the user's computer was offline and unable to receive it.
Solution: Allierad IT Solutions delivered VoIP troubleshooting, software update coordination, and vendor-backed security investigation.
VoIP and Application Troubleshooting
- Re-enabled voicemail-to-email notifications in ReachUC.
- Resolved call forwarding issues with assistance from SkySwitch.
- Restored access to voicemails within the app.
Software Update Management
- Identified the workstation as offline and instructed the user to keep it powered on for after-hours updating.
- Completed the Bluebeam Revu update once the device was accessible.
Phone Security Investigation
- Opened a ticket with SkySwitch to investigate possible phone number spoofing.
- Guided the client on reporting the issue to the FCC.
Technology Implemented
- VoIP: ReachUC, SkySwitch.
- Software: Bluebeam Revu.
- Services: Remote help desk support, VoIP configuration, software updates, telecommunications vendor liaison.
Expected Results
The client gains reliable voicemail delivery, consistent call forwarding, and fully functional VoIP communications. The Bluebeam update ensures business-critical software remains current. Addressing the number spoofing concern enhances communication security and confidence for mobile and remote staff.
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