Case Study: Computer Replacements Project
January 26, 2026
Challenge: Multiple outdated and failing computers were causing downtime and preventing staff from accessing patient records.
Artistic Dentistry in Houston had several non-functional computers across operatories and the front desk. Staff were unable to reliably access patient charts or perform routine tasks, severely slowing operations.
Solution: Allierad IT Solutions executed a coordinated hardware replacement, software installation, and licensing management project.
Onsite Hardware Installation
- Installed three new Dell workstations and connected them to the network.
- Positioned the new devices in the IT closet for remote setup.
Remote Configuration and Software Setup
- Joined each computer to the domain.
- Installed Open Dental, Adobe Reader, remote access utilities, and other core applications.
Imaging Software Licensing Management
- Released and reinstalled licenses for Vatech imaging software, including EZDent-I and EZDent 3D.
- Ensured all imaging tools functioned properly on the new hardware.
Technology Implemented
- Hardware: Dell OptiPlex computers (e.g., OptiPlex 7040 SFF).
- Software: Open Dental, EZDent-I, EZDent 3D.
- Services: Onsite installation, remote configuration, licensing support.
Expected Results
The practice now has fully functional and modern workstations, reducing downtime and supporting faster workflows. With dental and imaging software installed correctly, staff benefit from improved performance, reliability, and clinical efficiency.
Challenge: A new employee required a fully configured workstation with secure access and integrated peripherals to begin productive work immediately.
Challenge: VoIP communication failures and software update needs disrupted remote and mobile operations for key staff.
Challenge: System-wide phone outages and EHR upgrade requirements threatened communication and administrative stability.
Challenge: A non-functional operatory monitor prevented staff from using it for patient education and X-ray review.
Challenge: Two scanner models needed to be swapped between workstations and reconfigured to meet specific user needs.
Challenge: The practice needed upgraded front desk PCs and new peripherals installed without interrupting patient check-in and payment processing.
Challenge: A new printer needed to be installed and configured across multiple workstations to avoid disruptions in daily document processing.
Challenge: A critical breakdown in the claims submission workflow disrupted insurance processing and slowed essential clinical tasks.
Challenge: A complete MacPractice system outage and failing network infrastructure brought operations to a halt and caused ongoing access problems.
Challenge: Severe Dentrix performance issues and failing hardware slowed daily operations and disrupted patient communication.