Case Study: New Printer Installation Project
January 26, 2026
Challenge: A new printer needed to be installed and configured across multiple workstations to avoid disruptions in daily document processing.
All Dental & Braces in Killeen required a new printer at their Clear Creek location to be properly configured for use across several office computers. Without correct installation and setup, staff would be unable to print essential patient documents.
Solution: Allierad IT Solutions provided remote setup, driver installation, and network configuration to ensure a seamless printer deployment.
Printer Installation and Configuration
- Remotely accessed designated office computers.
- Installed all necessary drivers for the new Brother printer.
- Verified each workstation could successfully print to the device.
Technology Implemented
- Hardware: Brother DCP-L2640DW printer.
- Services: Remote help desk support, driver installation, network printer setup.
Expected Results
All workstations can now reliably print to the new device, improving office efficiency and ensuring uninterrupted document workflows that support administrative and patient-care tasks.
Challenge: A new employee required a fully configured workstation with secure access and integrated peripherals to begin productive work immediately.
Challenge: VoIP communication failures and software update needs disrupted remote and mobile operations for key staff.
Challenge: System-wide phone outages and EHR upgrade requirements threatened communication and administrative stability.
Challenge: A non-functional operatory monitor prevented staff from using it for patient education and X-ray review.
Challenge: Two scanner models needed to be swapped between workstations and reconfigured to meet specific user needs.
Challenge: The practice needed upgraded front desk PCs and new peripherals installed without interrupting patient check-in and payment processing.
Challenge: Multiple outdated and failing computers were causing downtime and preventing staff from accessing patient records.
Challenge: A critical breakdown in the claims submission workflow disrupted insurance processing and slowed essential clinical tasks.
Challenge: A complete MacPractice system outage and failing network infrastructure brought operations to a halt and caused ongoing access problems.
Challenge: Severe Dentrix performance issues and failing hardware slowed daily operations and disrupted patient communication.