Case Study: Scanner Swap and Reconfiguration Project
January 26, 2026
Challenge: Two scanner models needed to be swapped between workstations and reconfigured to meet specific user needs.
Oral Health & Smile Design Center in Houston required a scanner used for Dentrix charting to be relocated, while another workstation needed a PDF scanning workflow. The project required both physical hardware relocation and detailed software reconfiguration.
Solution: Allierad IT Solutions provided onsite hardware swapping and remote software setup to ensure proper functionality.
Onsite Hardware Swap
- Physically switched the Canon R40 and Brother ADS 1200 scanners between workstations.
Remote Software and Driver Configuration
- Configured one scanner to scan directly into Dentrix.
- Set up the other to scan to PDF based on user needs.
- Ensured both scanners operated correctly after relocation.
Technology Implemented
- Hardware: Canon R40, Brother ADS 1200.
- Software: Dentrix.
- Services: Onsite hardware swap, remote driver and workflow configuration.
Expected Results
The workflow is now optimized with each user equipped with the appropriate scanning tool. Staff benefit from faster document handling, reliable scanning into patient charts, and reduced administrative friction.
Challenge: A new employee required a fully configured workstation with secure access and integrated peripherals to begin productive work immediately.
Challenge: VoIP communication failures and software update needs disrupted remote and mobile operations for key staff.
Challenge: System-wide phone outages and EHR upgrade requirements threatened communication and administrative stability.
Challenge: A non-functional operatory monitor prevented staff from using it for patient education and X-ray review.
Challenge: The practice needed upgraded front desk PCs and new peripherals installed without interrupting patient check-in and payment processing.
Challenge: Multiple outdated and failing computers were causing downtime and preventing staff from accessing patient records.
Challenge: A new printer needed to be installed and configured across multiple workstations to avoid disruptions in daily document processing.
Challenge: A critical breakdown in the claims submission workflow disrupted insurance processing and slowed essential clinical tasks.
Challenge: A complete MacPractice system outage and failing network infrastructure brought operations to a halt and caused ongoing access problems.
Challenge: Severe Dentrix performance issues and failing hardware slowed daily operations and disrupted patient communication.