Case Study: PC and Peripheral Installation Project
January 26, 2026
Challenge: The practice needed upgraded front desk PCs and new peripherals installed without interrupting patient check-in and payment processing.
Baytown Periodontics Dental Implantology required the installation of new micro PCs, a credit card machine, and battery backups at the front desk. These upgrades needed to be performed without disrupting administrative workflows.
Solution: Allierad IT Solutions delivered onsite hardware installation and remote configuration to ensure smooth integration.
Onsite Hardware Installation
- Installed two new micro PCs at the front desk.
- Set up an Ingenico Lane 3600 credit card terminal.
- Connected all devices to APC battery backups for power protection.
Remote Configuration and Vendor Coordination
- Configured the new PCs and integrated them with the practice network.
- Worked with Dentrix support to troubleshoot drivers and ensure the credit card terminal processed payments correctly.
Technology Implemented
- Hardware: Micro PCs, Ingenico Lane 3600, APC battery backups.
- Software: Dentrix Pay.
- Services: Onsite installation and remote vendor coordination.
Expected Results
The upgraded PCs provide faster, more efficient front office operations. The integrated credit card machine supports smooth payment processing, and the battery backups safeguard against power-related disruptions, creating a more resilient front desk workflow.
Challenge: A new employee required a fully configured workstation with secure access and integrated peripherals to begin productive work immediately.
Challenge: VoIP communication failures and software update needs disrupted remote and mobile operations for key staff.
Challenge: System-wide phone outages and EHR upgrade requirements threatened communication and administrative stability.
Challenge: A non-functional operatory monitor prevented staff from using it for patient education and X-ray review.
Challenge: Two scanner models needed to be swapped between workstations and reconfigured to meet specific user needs.
Challenge: Multiple outdated and failing computers were causing downtime and preventing staff from accessing patient records.
Challenge: A new printer needed to be installed and configured across multiple workstations to avoid disruptions in daily document processing.
Challenge: A critical breakdown in the claims submission workflow disrupted insurance processing and slowed essential clinical tasks.
Challenge: A complete MacPractice system outage and failing network infrastructure brought operations to a halt and caused ongoing access problems.
Challenge: Severe Dentrix performance issues and failing hardware slowed daily operations and disrupted patient communication.