Case Study: Phone System and Email Integration for a Medical Clinic
January 26, 2026
Challenge: System-wide phone outages and EHR upgrade requirements threatened communication and administrative stability.
Steeplechase Pediatric Center in Cypress planned a major upgrade to eClinicalWorks V12.0.3 and simultaneously faced persistent phone issues, including site-wide outages and fax inbox errors. These problems affected patient communication, billing, and administrative workflows.
Solution: Allierad IT Solutions delivered strategic planning, vendor coordination, and network troubleshooting to stabilize communication and prepare for the upcoming EHR upgrade.
Strategic IT Consulting
- Planned and scheduled the ECW upgrade for June 2025.
- Prepared the clinic for a smooth transition to the new AI-enabled version.
Vendor Coordination
- Worked with ECW support to address issues with EBO reports, claim processing, credit card plugin failures, and fax retrieval problems.
- Provided secure server access for troubleshooting.
Network and Phone System Troubleshooting
- Coordinated with the phone provider, Atron, to diagnose phone outages.
- Resolved call center phone rebooting issues by identifying provider-side problems.
Technology Implemented
- Software: eClinicalWorks (ECW).
- Services: Strategic consulting, project management, vendor coordination, phone system troubleshooting.
Expected Results
The clinic can expect a smoother transition to the new ECW platform, improved phone reliability, and faster resolution of communication issues. Vendor collaboration ensures stable faxing, statement processing, and credit card workflows. These improvements create a more dependable environment for patient care and administrative operations.
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