Case Study: Periodontal Practice in The Woodlands, Texas
Challenge: A complete MacPractice system outage and failing network infrastructure brought operations to a halt and caused ongoing access problems.
A periodontal practice in The Woodlands faced critical failures after a power outage, leaving MacPractice inaccessible across all computers. Even after initial recovery, the software continued to experience intermittent connectivity issues that prevented staff from consistently accessing patient charts. The practice also needed a major upgrade from MacPractice version 15 to the latest release but did not have the expertise or time to manage the complex after-hours process.
Solution: Allierad IT Solutions performed emergency system recovery, onsite network repairs, and a coordinated software upgrade to restore stability and improve functionality.
Emergency System Recovery
- Remotely accessed the server after the outage and used administrative credentials to decrypt and restore the MacPractice database.
- Brought the system back online quickly to minimize office downtime.
Network and Hardware Troubleshooting
- Responded onsite when a key operatory workstation lost connection to MacPractice.
- Diagnosed faulty wiring and repaired it to restore stable connectivity.
Vendor-Coordinated Software Upgrade
- Scheduled and executed an after-hours upgrade of MacPractice.
- Worked directly with a MacPractice support representative to ensure a clean installation on the server and all workstations.
- Addressed performance issues and eliminated disruptive pop-ups.
Remote Access and Security Management
- Managed Splashtop remote access accounts for doctors and staff.
- Ensured secure configurations to protect patient data while supporting flexible work.
Expected Results
The practice can expect improved system stability, faster access to patient charts, and a more modern and efficient MacPractice platform. The emergency recovery and network repairs reduced downtime and restored daily operations. The software upgrade eliminates previous limitations and pop-ups, providing a smoother user experience. Secure remote access enhances flexibility without compromising security. Collectively, these improvements support consistent, reliable, and efficient patient care.
