Solution: Allierad IT Solutions delivered end-to-end onboarding, including workstation setup, peripheral configuration, and security deployment.

New User Workstation Setup

• Prepared and configured a new computer with required business applications.
• Ensured the workstation had full network access and proper profile setup.

Printer and Scanner Integration

• Connected the workstation to network printers and scanners.
• Verified that printing and scanning functions worked seamlessly.

Security Configuration

• Enabled and configured Multi-Factor Authentication (MFA) for secure user access.
• Ensured compliance with company security policies and protected system access.

Technology Implemented

• Security: Multi-Factor Authentication (MFA).
• Hardware: Network printer and scanner integration.
• Services: IT onboarding, workstation setup, security configuration, peripheral setup.

Expected Results

The new employee began work with a fully functioning, secure workstation—no delays, no productivity loss. Properly configured printing, scanning, and MFA ensured the user could immediately perform all required duties efficiently and securely. The streamlined onboarding process helped the company reduce downtime and maintain strong IT security standards.

Solution: Allierad IT Solutions delivered VoIP troubleshooting, software update coordination, and vendor-backed security investigation.

VoIP and Application Troubleshooting

• Re-enabled voicemail-to-email notifications in ReachUC.
• Resolved call forwarding issues with assistance from SkySwitch.
• Restored access to voicemails within the app.

Software Update Management

• Identified the workstation as offline and instructed the user to keep it powered on for after-hours updating.
• Completed the Bluebeam Revu update once the device was accessible.

Phone Security Investigation

• Opened a ticket with SkySwitch to investigate possible phone number spoofing.
• Guided the client on reporting the issue to the FCC.

Technology Implemented

• VoIP: ReachUC, SkySwitch.
• Software: Bluebeam Revu.
• Services: Remote help desk support, VoIP configuration, software updates, telecommunications vendor liaison.

Expected Results

The client gains reliable voicemail delivery, consistent call forwarding, and fully functional VoIP communications. The Bluebeam update ensures business-critical software remains current. Addressing the number spoofing concern enhances communication security and confidence for mobile and remote staff.

Solution: Allierad IT Solutions delivered strategic planning, vendor coordination, and network troubleshooting to stabilize communication and prepare for the upcoming EHR upgrade.

Strategic IT Consulting

• Planned and scheduled the ECW upgrade for June 2025.
• Prepared the clinic for a smooth transition to the new AI-enabled version.

Vendor Coordination

• Worked with ECW support to address issues with EBO reports, claim processing, credit card plugin failures, and fax retrieval problems.
• Provided secure server access for troubleshooting.

Network and Phone System Troubleshooting

• Coordinated with the phone provider, Atron, to diagnose phone outages.
• Resolved call center phone rebooting issues by identifying provider-side problems.

Technology Implemented

• Software: eClinicalWorks (ECW).
• Services: Strategic consulting, project management, vendor coordination, phone system troubleshooting.

Expected Results

The clinic can expect a smoother transition to the new ECW platform, improved phone reliability, and faster resolution of communication issues. Vendor collaboration ensures stable faxing, statement processing, and credit card workflows. These improvements create a more dependable environment for patient care and administrative operations.

Solution: Allierad IT Solutions provided onsite diagnostics and hardware correction to restore monitor functionality.

Hardware Diagnosis and Repair

• Identified that the monitor was connected to the wrong video card.
• Installed the correct video adapter to restore the display.

Technology Implemented

• Hardware: Patient monitor, video adapter.
• Services: Onsite hardware diagnostics and repair.

Expected Results

The restored monitor supports clearer patient communication, improved treatment presentations, and a more efficient clinical consultation process.

Solution: Allierad IT Solutions provided onsite hardware swapping and remote software setup to ensure proper functionality.

Onsite Hardware Swap

• Physically switched the Canon R40 and Brother ADS 1200 scanners between workstations.

Remote Software and Driver Configuration

• Configured one scanner to scan directly into Dentrix.
• Set up the other to scan to PDF based on user needs.
• Ensured both scanners operated correctly after relocation.

Technology Implemented

• Hardware: Canon R40, Brother ADS 1200.
• Software: Dentrix.
• Services: Onsite hardware swap, remote driver and workflow configuration.

Expected Results

The workflow is now optimized with each user equipped with the appropriate scanning tool. Staff benefit from faster document handling, reliable scanning into patient charts, and reduced administrative friction.

Solution: Allierad IT Solutions delivered onsite hardware installation and remote configuration to ensure smooth integration.

Onsite Hardware Installation

• Installed two new micro PCs at the front desk.
• Set up an Ingenico Lane 3600 credit card terminal.
• Connected all devices to APC battery backups for power protection.

Remote Configuration and Vendor Coordination

• Configured the new PCs and integrated them with the practice network.
• Worked with Dentrix support to troubleshoot drivers and ensure the credit card terminal processed payments correctly.

Technology Implemented

• Hardware: Micro PCs, Ingenico Lane 3600, APC battery backups.
• Software: Dentrix Pay.
• Services: Onsite installation and remote vendor coordination.

Expected Results

The upgraded PCs provide faster, more efficient front office operations. The integrated credit card machine supports smooth payment processing, and the battery backups safeguard against power-related disruptions, creating a more resilient front desk workflow.

Solution: Allierad IT Solutions executed a coordinated hardware replacement, software installation, and licensing management project.

Onsite Hardware Installation

• Installed three new Dell workstations and connected them to the network.
• Positioned the new devices in the IT closet for remote setup.

Remote Configuration and Software Setup

• Joined each computer to the domain.
• Installed Open Dental, Adobe Reader, remote access utilities, and other core applications.

Imaging Software Licensing Management

• Released and reinstalled licenses for Vatech imaging software, including EZDent-I and EZDent 3D.
• Ensured all imaging tools functioned properly on the new hardware.

Technology Implemented

• Hardware: Dell OptiPlex computers (e.g., OptiPlex 7040 SFF).
• Software: Open Dental, EZDent-I, EZDent 3D.
• Services: Onsite installation, remote configuration, licensing support.

Expected Results

The practice now has fully functional and modern workstations, reducing downtime and supporting faster workflows. With dental and imaging software installed correctly, staff benefit from improved performance, reliability, and clinical efficiency.

Solution: Allierad IT Solutions provided remote setup, driver installation, and network configuration to ensure a seamless printer deployment.

Printer Installation and Configuration

• Remotely accessed designated office computers.
• Installed all necessary drivers for the new Brother printer.
• Verified each workstation could successfully print to the device.

Technology Implemented

• Hardware: Brother DCP-L2640DW printer.
• Services: Remote help desk support, driver installation, network printer setup.

Expected Results

All workstations can now reliably print to the new device, improving office efficiency and ensuring uninterrupted document workflows that support administrative and patient-care tasks.

Solution: Allierad IT Solutions delivered targeted software repairs, hardware replacement, and device configuration to restore full functionality.

Software and Plugin Troubleshooting

• Diagnosed the claims submission failure as a Vyne plugin issue within Open Dental.
• Reconfigured the plugin, restoring the ability to send insurance claims.

Hardware Replacement and Configuration

• Identified the slow workstation as outdated and recommended replacement.
• Installed and configured the new hardware, resolving performance issues.
• Corrected the intraoral camera’s device selection settings to ensure the capture button worked properly.

Vendor and Third-Party Coordination

• Provided system access and credentials for the installation of XDR imaging software.
• Ensured proper integration with existing systems.

Expected Results

Fixing the Vyne plugin restores timely insurance claim submissions and stabilizes the revenue cycle. The hardware replacement eliminates practitioner frustration and improves workflow speed, while the intraoral camera reconfiguration restores a key diagnostic tool. Overall, the practice now operates with a more efficient and dependable technology setup.

Solution: Allierad IT Solutions performed emergency system recovery, onsite network repairs, and a coordinated software upgrade to restore stability and improve functionality.

Emergency System Recovery

• Remotely accessed the server after the outage and used administrative credentials to decrypt and restore the MacPractice database.
• Brought the system back online quickly to minimize office downtime.

Network and Hardware Troubleshooting

• Responded onsite when a key operatory workstation lost connection to MacPractice.
• Diagnosed faulty wiring and repaired it to restore stable connectivity.

Vendor-Coordinated Software Upgrade

• Scheduled and executed an after-hours upgrade of MacPractice.
• Worked directly with a MacPractice support representative to ensure a clean installation on the server and all workstations.
• Addressed performance issues and eliminated disruptive pop-ups.

Remote Access and Security Management

• Managed Splashtop remote access accounts for doctors and staff.
• Ensured secure configurations to protect patient data while supporting flexible work.

Expected Results

The practice can expect improved system stability, faster access to patient charts, and a more modern and efficient MacPractice platform. The emergency recovery and network repairs reduced downtime and restored daily operations. The software upgrade eliminates previous limitations and pop-ups, providing a smoother user experience. Secure remote access enhances flexibility without compromising security. Collectively, these improvements support consistent, reliable, and efficient patient care.