Case Study: Computer Replacements Project

Challenge: Multiple outdated and failing computers were causing downtime and preventing staff from accessing patient records.

A dental practice in Houston had several non-functional computers across operatories and the front desk. Staff were unable to reliably access patient charts or perform routine tasks, severely slowing operations.

Solution: Allierad IT Solutions executed a coordinated hardware replacement, software installation, and licensing management project.

Onsite Hardware Installation

• Installed three new Dell workstations and connected them to the network.
• Positioned the new devices in the IT closet for remote setup.

Remote Configuration and Software Setup

• Joined each computer to the domain.
• Installed Open Dental, Adobe Reader, remote access utilities, and other core applications.

Imaging Software Licensing Management

• Released and reinstalled licenses for Vatech imaging software, including EZDent-I and EZDent 3D.
• Ensured all imaging tools functioned properly on the new hardware.

Technology Implemented

• Hardware: Dell OptiPlex computers (e.g., OptiPlex 7040 SFF).
• Software: Open Dental, EZDent-I, EZDent 3D.
• Services: Onsite installation, remote configuration, licensing support.

Expected Results

The practice now has fully functional and modern workstations, reducing downtime and supporting faster workflows. With dental and imaging software installed correctly, staff benefit from improved performance, reliability, and clinical efficiency.