Case Study: PC And Peripheral Installation Project

Challenge: The practice needed upgraded front desk PCs and new peripherals installed without interrupting patient check-in and payment processing.

A dental practice required the installation of new micro PCs, a credit card machine, and battery backups at the front desk. These upgrades needed to be performed without disrupting administrative workflows.

Solution: Allierad IT Solutions delivered onsite hardware installation and remote configuration to ensure smooth integration.

Onsite Hardware Installation

• Installed two new micro PCs at the front desk.
• Set up an Ingenico Lane 3600 credit card terminal.
• Connected all devices to APC battery backups for power protection.

Remote Configuration and Vendor Coordination

• Configured the new PCs and integrated them with the practice network.
• Worked with Dentrix support to troubleshoot drivers and ensure the credit card terminal processed payments correctly.

Technology Implemented

• Hardware: Micro PCs, Ingenico Lane 3600, APC battery backups.
• Software: Dentrix Pay.
• Services: Onsite installation and remote vendor coordination.

Expected Results

The upgraded PCs provide faster, more efficient front office operations. The integrated credit card machine supports smooth payment processing, and the battery backups safeguard against power-related disruptions, creating a more resilient front desk workflow.